Refund policy
REFUND & RETURN POLICY
Last updated: October 14, 2026
30-DAY RETURNS & EXCHANGES
BELLMONT WATCHES accepts return and exchange requests made within 30 days of delivery.
To qualify for a return or exchange, the item must be unused, unworn, unaltered and in its original condition. All original packaging, protective films, tags, cards, manuals, boxes and accessories supplied with the product must be included.
Please handle and inspect your watch carefully. Items showing visible wear, scratches, dents, stains, odours, strap creasing, strap stretching, removed protective films, altered bracelet links, damage, deformation or other signs of use after delivery cannot be accepted.
FINAL CLOSING SALE
Items purchased during the BELLMONT WATCHES Final Closing Sale remain eligible for return or exchange within 30 days of delivery.
The reduced sale price does not change the return conditions described in this policy.
Because this is our Final Closing Sale with no planned restocks or second release, exchanges are subject to remaining model, colour and availability and cannot be guaranteed.
HOW TO START A RETURN
Before sending anything back, please email:
support@thebellmontwatches.com
Please include:
- Your order number
- The item or items you wish to return
- The reason for the return
- Photographs, if the item arrived damaged, defective or incorrect
We aim to respond within 24–48 hours, Monday through Friday, with return instructions and the correct return address.
Returns sent without prior authorisation, or sent to an address other than the one provided by our Customer Care team, may not be accepted.
RETURN SHIPPING
Return shipping costs are the customer’s responsibility, except when the item received is damaged, defective or incorrect, or where applicable law requires otherwise.
We strongly recommend using a tracked shipping service and keeping proof of postage.
BELLMONT WATCHES cannot issue a refund for a return that does not reach the designated return address.
Original shipping charges, if any, are non-refundable unless required by applicable law.
The customer is responsible for ensuring that the returned item is securely packaged and protected during transit.
EXCHANGES
Exchanges may be requested within 30 days of delivery and are subject to product, model and colour availability.
As BELLMONT WATCHES is currently presenting its final collection, restocks are not planned.
If your preferred replacement is unavailable, you may choose an available alternative or receive a refund to your original payment method, subject to the conditions of this policy.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If your item is damaged, defective or different from what you ordered, contact:
support@thebellmontwatches.com
within 30 days of delivery.
Please include clear photographs of the watch, packaging, shipping label and any visible issue.
Once the issue has been confirmed, BELLMONT WATCHES will arrange an appropriate replacement or refund at no additional return-shipping cost to you, where applicable.
REFUNDS
Once your return has been received and inspected, we will email you to confirm whether the refund has been approved.
Returned watches must be in resalable condition and must include all original packaging, accessories and components supplied with the order.
Approved refunds will be issued to the original payment method within 10 business days, subject to applicable consumer law.
Your bank, card issuer or payment provider may require additional time to process and display the funds.
If more than 15 business days have passed since your refund was approved, please contact:
support@thebellmontwatches.com
CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
support@thebellmontwatches.com
Orders may be cancelled for a full refund if the request is received before the order has been processed, entered fulfilment or been dispatched.
Once an order has entered fulfilment or has been shipped, cancellation may no longer be possible and the standard return process will apply.
EU RIGHT OF WITHDRAWAL
Customers in the European Union generally have the legal right to withdraw from an online purchase within 14 days of delivery without providing a reason.
After notifying us of the withdrawal, the customer must return the goods in accordance with applicable law.
This right also applies to sale items unless a specific statutory exception applies.
Nothing in this policy limits any mandatory consumer rights, including rights relating to faulty, defective or non-conforming goods.
NON-RETURNABLE ITEMS
We cannot accept:
- Watches showing signs of wear or use
- Watches with scratches, dents or visible damage caused after delivery
- Watches with removed or damaged protective films where removal prevents resale as new
- Leather straps showing significant creasing, staining, stretching or wear
- Fabric or woven straps showing staining, fraying, stretching or signs of use
- Metal bracelets that have been permanently altered, resized or damaged
- Items damaged through misuse, neglect, impact, improper storage or improper care
- Items exposed to water beyond their stated water-resistance rating
- Items that have been opened, modified, altered or repaired without authorisation
- Items returned without their original box, packaging, tags, manuals, cards or included accessories
- Returns requested outside the applicable return period, except where required by law
2-YEAR WARRANTY
Selected BELLMONT WATCHES products are covered by a 2-year movement warranty from the date of delivery.
The warranty applies to qualifying manufacturing defects affecting the watch movement during normal intended use.
The warranty does not cover:
- Normal wear and tear
- Scratches or cosmetic damage
- Damage to the case, crystal, crown, clasp or bracelet caused by impact or misuse
- Leather, rubber, fabric or woven strap wear
- Water damage resulting from use beyond the stated water-resistance rating
- Battery replacement where applicable
- Damage caused by unauthorised repair, modification or opening of the watch
- Loss, theft or accidental damage
Warranty claims may require photographs, videos or other evidence reasonably necessary to assess the reported issue.
FINAL COLLECTION AVAILABILITY
BELLMONT WATCHES is currently presenting its final collection.
No restocks or second releases are planned.
Because quantities are limited, we cannot guarantee that the same watch, model, colour or configuration will remain available while an exchange is being processed.
This does not affect your rights to an eligible return or refund under this policy or applicable consumer law.
CUSTOMER CARE CONTINUES
Although BELLMONT WATCHES is presenting its Final Closing Sale, our commitment to existing customers remains.
Orders placed during our Final Closing Sale continue to be supported by our published shipping, returns, refund, warranty and customer care policies.
CONTACT
BELLMONT WATCHES Customer Care
support@thebellmontwatches.com
thebellmontwatches.com